Frequently Asked Questions
How do I know that WaveWall really works?
WaveWall was subjected to independent SAR testing in September 2014, carried out by a specialist UK testing laboratory, UL Verification Services, Ltd. The results showed that our case reduces the electromagnetic radiation reaching your body by 87%.
A SAR test (Specific Absorption Rate test) is the internationally established scientific standard for measuring the amount of radiation being emitted from a wireless device such as a mobile phone. SAR tests apply exacting standards and have to be conducted according to rigid scientific procedures.
Please see our Independent Testing page to read the report from UL Verification Services Ltd and find out more about how WaveWall fared.
Does it matter which way round I put the WaveWall case into my pocket?
Yes. The shielding technology that is the active component of WaveWall is situated on the flat side of the case. In order for the WaveWall case to work, you need to place it into your pocket with the flat side against your leg and the tab side facing outwards. This will ensure that the protective metallic fabric inside the case is in the correct position to prevent radiation from reaching your body, but that it does not in any way interfere with your mobile sending and receiving data or making and receiving calls.
Does it matter which way I put my phone into the WaveWall case?
No. In terms of WaveWall protecting you from radiation, it does not make any difference which way you put your phone into the case. As long as the WaveWall case is placed in your pocket the right way round (see the question above), it will intercept the radiation your phone produces.
However, when thinking about the best way to protect your phone against damage, we recommend placing the phone screen against the flat side of the case. This will ensure that the WaveWall case provides the optimum physical protection for your phone.
Do you ship to my country?
Yes. We ship anywhere in the world! We are also currently offering free worldwide delivery on all orders.
What can I do if I spill something on my WaveWall?
As our case is made from genuine leather, the best way to clean any soiling is to carefully wipe off excess moisture using a damp cloth and then leave the case to dry naturally. Do not soak your WaveWall or machine wash it, as this may damage it. Due to the nature of the product, moisture may cause discolouration or colour to leach from the materials.
Does the WaveWall come with any guarantee?
Our WaveWall case comes with a lifetime durability guarantee. If your WaveWall should break, we will replace it free of charge. Just email [email protected] and we will get it sorted as quickly as possible.
What is your returns policy?
We operate a 30-day money back guarantee if you are in any way dissatisfied with our product. Simply email [email protected] and we will send you a pre-paid envelope for you to send us your WaveWall and issue a full refund.
Can I track my WaveWall delivery?
Some orders are indeed trackable. At checkout, you will see which delivery options are trackable. By default, USPS deliveries include delivery confirmation and all DHL Express deliveries are fully trackable. Higher value orders will also be sent out with tracking. To track your order, just enter the tracking number you received by email below: